Travel Booking Frequently Asked Questions

We appreciate when you support our site by using our online travel booking tools to find travel deals for airlines, hotels, cars, cruises, vacations, activities, villas, condos and group travel. The booking engine is provided by Rovia, LLC, a third party website, and reflects Rovia's rates and policies. Please know that we do not add any additional fees beyond the required basics, unlike other booking sites, so you are viewing the best leisure travel rates that we can share with you. Our goal is to serve as your one-stop shop for your hotel and travel reservations.

Please refer to the Business Travel Destinations Online Travel Booking Agent page for more information.

FAQs

What are the benefits of being a Rovia Preferred Customer?

When you sign up to be a Preferred Customer, you are eligible for the following benefits outlined here:

• $200,000 airline accident insurance per ticket (Click here to view the policy)
• 30 minutes of toll-free Concierge Services
• Access to Price Comparison Service
• Up-to-the-minute deals on travel to your favorite destinations
• Specials customized to meet your travel preferences
• Exclusive access to preferred last-minute getaways
• The latest news on travel industry updates and alerts
• Record frequent flyer/rewards account information

What is the Price Comparison Service?

Rovia offers this service to those who have signed up to be Preferred Customers. (Click here for the Price Comparison Service) The Price Comparison Service will only be available though the Rovia website, and will require that anyone requesting Price Comparison Service must be registered as a Rovia Preferred Customer.

The Rovia Preferred Customer program is free of charge. This service provides you confidence that Rovia is searching for the best rate available based on availability and vendor pricing for air/hotel/car/cruises or vacation packaging. Many times Rovia can match ?published? fares related to air, hotel, car and cruises when such rates are found in our agency GDS (Global distribution system) that every travel agency subscribes to access travel industry rates published by the vendors and suppliers.

How does "group travel" work?

To get a group quote request, please click on the "Groups" icon near the top of the page. You will be taken to a form that you will need to complete in order to get a group rate quote. A member of our group travel department will be in contact with you as soon as possible with a quote.

How do I cancel or make changes to my reservation?

You can cancel or change your reservations by either using online chat or by calling the number found on your confirmation itinerary.

How can I view the status of my reservation?

After you have logged in, click on the "My Account" link at the top of the page, then click "My Travel Portfolio" on the far left side of the page.

My booking was declined because of a "price increase." Why did this happen?

When you book travel online, you are actually creating a request rather than a confirmation. Rovia verifies the price before you book AND at the time of checkout to confirm that the price is still available for that itinerary. If you see this error it is because the vendor has indicated that the selected itinerary/price/room is no longer available.

What is the address for Rovia?

Rovia is based in Plano, TX at the following address:

Attn: Rovia Travel Department
5360 Legacy Drive
Bldg. 1 Ste. 300
Plano, TX 75024

Why did I not get a paper ticket for my booking?

We only issue e-tickets whenever possible. If you would like a paper ticket, the airlines generally charge a fee of $25 - $75. There is also a shipping fee of $15. You would be responsible for paying both of these fees should you request this service, which is possible at the time of purchase via the Chat link.

Can I use a foreign credit card on Rovia?

No. Currently Rovia can only accept credit cards with mailing addresses in the U.S. or Canada.

Are there any ticketing fees?

TICKETING AND EXCHANGE FEES: You agree to pay us a ticketing fee of $6.00 per ticket booked through the website, unless you are a Registered Rovia Preferred Customer or Rovia LTC, in which case the $6 fee is waived. If we must issue a new ticket in exchange for a ticket already issued, you also agree to pay us a fee of $20 for the exchange.

What if I did not find a vacation or package I am looking for on the website?

Please complete the Online Quote Request Form and provide all details. If you have screen shots of any other website please include that in the Online Quote Request Form.

How do I follow up with a group or any other request if I don't hear back from Rovia?

Please check your email spam or bulk folder, as you should have received an automated quote request responder email. If you still are unable to find your request, please email groups@rovia.com.

Can I redeem my frequent flyer miles on the website?

No. You should contact the airline directly to redeem your frequent flyer miles.

Do I receive frequent flyer credit for tickets purchased through Rovia?

Yes. You must place your frequent flyer number in your Preferred Customer Profile prior to making your reservation. Your frequent flyer number will automatically be sent that to the airline each time you purchase from Rovia.

Can I search flights on Rovia by using a flight number?

No. When conducting an airline search, select a particular airline and time and the result should display all available options.

Can I book for multiple people on the website with separate credit cards?

Yes, but your will need to make a separate reservation for each person that wants to use a different credit card.

Why can some prices on hotel and cars more expensive on Rovia compared to another website?

There are several possibilities for this. Rovia is highly competitive today, and as volume grows, so will the discounts that we can be passed along to members. Most of the time when there is a rate difference, it is either not an entirely equal comparison (dates, provider, time, etc.), or some sites don't show all of the taxes and fees until checkout.

What are the hours of operation for chat with an agent?

Monday - Friday 8:00am - 11:00pm Pacific, Saturday - Sunday 10:00am - 8:00pm Pacific.

If I have a technical issue and the Rovia website is not working for me, what can I do?

Please email all issues, screen shots, and as detailed of an explanation as possible to support@rovia.com.

Why does the website seem to be slow to load results and / or graphics?

Sometimes, if your browser and computer have not been cleaned for a while, you may experience a delay. You can fix this problem by clearing your browser's cache, running "disk cleanup" or "disk defrag" (Windows computers only).

What browser should I use to navigate the Rovia website?

We highly recommend the latest versions of Internet Explorer, Safari, and Firefox to browse the website.

What screen resolution should I use?

Our website is setup based on 1024x768 minimum resolution. If your resolution is smaller than this, you may be required to scroll horizontally to view some content.

What steps should I take when booking travel for unaccompianied children/minors?

If a child is traveling alone (also known as an unaccompanied minor), please call the airline directly to verify the rules for unaccompanied minor prior to the finalization of your booking. Each airline sets its own policies and regulations regarding children traveling unaccompanied by adults. Some airlines require that unaccompanied children travel only on nonstop flights. Others may require an additional fee at check-in. All airlines, however, will want to know the name, address, and phone number for the person responsible for the unaccompanied child at both the departure and arrival airports, in addition to emergency contact information. Allow at least two (2) hours prior to check-in to complete security and release documents provided by the airline.

Unaccompanied Children/Minors traveling on Flights on Partner Airlines:

While you may arrange for your child's travel through one airline, the child may end up on a subsidiary of that airline or with a partner airline for some or all of the trip. Check with the airline to see if your child's trip will involve a subsidiary of that airline or a partner of that airline. If this is the case, review the policies for that other airline and if one or more of those policies are not acceptable, make alternative arrangements.

General Guidelines for Adults and their Unaccompanied Minor:

• Review the airline's written policies before making your reservation
• Find out how to contact the appropriate airline contact at both the departure airport and the destination airport.
• Provide the airline with at least two ways to contact a responsible adult (preferably two or more responsible adults) at both the departure airport and the arrival airport
• Have the child carry a copy of that same contact information
• Make sure that any responsible adult who will drop off or pick up a child has valid photo identification
• If possible, escort your child onto the aircraft
• Remain at the airport at least until the aircraft takes off
• Check on the progress of the flight, and if it the flight will be delayed or diverted, contact both the airline and the responsible adult at the destination airport
• If the child is able to use a telephone, provide the child with the means to make phone calls (change, phone card, cell phone, etc.)
• The airline will not allow you to book your unaccompanied child on the last flight of the day.
• Obtain Rules and Guidelines from the Airline the child will be traveling in case of diversions or delays.

General Guidelines for Children Traveling Alone:

• At the airport, find out what person from the airline is responsible for your child.
• While waiting to board your flight, stay in the gate area in sight of the airline employee who is responsible for your child. If your child has to leave the gate area, make sure that an airline employee is either escorting your child or is aware of their location.
• In the airplane, make sure your child knows to contact the flight attendant if there are any problems.
• When on the airplane, your child should ask the flight attendant if they could possibly be seated where no one is sitting next to them.

Do minors need identification to travel?

Each airline determines identification requirements for minors. If you are traveling in the domestic United States with a child under the age of 18, you may be required to present proof of age (such as a birth certificate) at the airport.

Children traveling internationally are subject to the same travel documentation as adults. Acquaint yourself with the destination country's foreign-entry requirements at Foreign Entry Requirements (click here for more information) and Passport (click here for more information).